Refund policy

LAST UPDATED: SEPTEMBER 7, 2026

Digital Product Returns

All products sold on templiva.shop are digital goods — downloadable Notion templates delivered instantly via email upon purchase. Because of the nature of digital products, we do not offer refunds or exchanges for change of mind, incorrect selection, or compatibility issues.

You have 14 days from the date of your purchase to request a refund if your digital product is defective, corrupted, or otherwise unusable.

To be eligible for a refund, your request must include your order number and a clear description of the issue you are experiencing with the file. You will also need to provide proof of purchase.

To start a refund request, you can contact us at support@templiva.shop. Please note that as all products are digital, no physical items need to be returned.

If your refund request is accepted, we will process the refund to your original payment method. Refunds will not be issued for requests made after 14 days from the date of purchase, except where required by applicable law.

Damages and Issues

Please inspect your digital download immediately upon receipt of the email containing your download link. Contact us immediately at support@templiva.shop if the file is corrupted, incomplete, or if you receive the wrong template, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned or refunded:

  • Change of mind — We do not offer refunds if you simply change your mind, decide the template is not for you, or find that it does not meet your expectations.
  • Compatibility issues — Please ensure that you have a Notion account and are familiar with the basic functionality of Notion before purchasing. We do not offer refunds for incompatibility with your existing systems.
  • Custom products — If you request a customised or bespoke template, it is non‑returnable unless the file is defective.
  • Sale items — We do not accept returns or issue refunds for discounted or sale items.

If you have questions or concerns about your specific template, please get in touch with us before purchasing.

Exchanges

If you have purchased the wrong template and would like to exchange it for a different one, please contact us within 7 days of your purchase. We will consider exchanges on a case‑by‑case basis, provided the template you originally purchased has not been extensively customised or altered. If we approve an exchange, we will provide you with a download link for the new template.

Defective or Incomplete Files

If you receive a file that is corrupted, incomplete, or otherwise unusable, please contact us within 14 days of your purchase at support@templiva.shop. We will verify the issue and, at our discretion, either send you a corrected download link or issue a full refund.

Technical Support

We provide free technical support for all template installations. If you encounter any difficulty duplicating or using your template, reach out to us at support@templiva.shop and we will assist you promptly. This support does not guarantee a refund, but we are committed to helping you get value from your purchase.

Subscription and Recurring Billing

templiva does not offer subscription or recurring billing services. All purchases are one‑time transactions for individual digital products. You will not be charged again after your initial purchase.

Refunds

We will notify you once we have received and reviewed your refund request, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your refund and you have not received the funds, please contact us at support@templiva.shop.

Contact for Refund Requests

To request a refund due to a defective file, or if you have any questions about this policy, please email support@templiva.shop with your order number and a brief description of the issue. We aim to respond within 48 hours.

For our full returns and refunds policy, see also our Terms of Sale and Digital Delivery Policy.